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5
OCTOBER 2015
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The Canadian Business Journal
difference in people’s lives—both athletes and
coaches across the country—through provid-
ing products and services in a way that made
them happy to deal with us. I learned through
working for my previous employer how much
I loved the service side of the sporting goods
industry,” states Querin.
“Think big, service bigger”
The Canadian Business Journal first profiled
Big Kahuna in December, 2013. Since then,
the sporting goods provider has become the
national distributor of Schutt Sports, a top football
equipment brand. Big Kahuna has a staff of 60
people, 14 of whom were hired in the last year in
order to fulfill their mission statement of “think
big, service bigger.” To provide superior customer
service, sales representatives are now teamed with
a customer service agent. The sales representative,
who manages a given territory, dealing directly with
customers and accepting their orders, is now able
to provide that information to a service agent to
process the order through to delivery, streamlining
the process. The new hires allow the sales
representatives to have more time to be in front of
their clients, and focus on their strengths.
Ecommerce is one of Big Kahuna’s current
business growth focuses. The company has
launched a successful online team store program,
in which schools or associations are given an
account with Big Kahuna to provide them with
1,2,3,4 6,7,8,9,10,11,12
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