Features » January 18

2017 – A Year in Review

Just like every other year that has preceded it, 2017 was full of incredible highs and lows and everything in between in the world of business. Some things shocked us – other things were entirely [...]

In Praise of Profit

It may be politically incorrect to say this today. But, that doesn’t make it any less true. It’s good when businesses make money. Profits are important to the Canadian economy. They’re what [...]

How Prepared is Your Family to Inherit?

The baby boomers have grown up in a very favourable financial period in history. They have reaped the rewards of the solid foundations that their parents laid through struggling and often [...]

New Year’s Resolutions for Franchisees

As we leave 2017 behind, many people have set new goals for 2018 such as losing weight, saving money, or learning a new skill. Everyone has something to accomplish. Setting personal goals is very [...]

Don’t Have Customer Service; Give Your Customer… Service

What does customer service mean to you? Have you ever wondered why companies call the place of returns, refunds, remarks and recommendations – customer service? I learned a valuable lesson while [...]

Don’t Talk About Your 2018 Plans

Entrepreneurs don’t usually worry about other people’s point of view. They follow their own vision regardless of others’ opinions, always act boldly, enjoy taking risks and can identify and seize [...]

How Are You Showing Up To Your Customers?

As always, even if I am just walking down the street, or sitting on a subway, I am on the lookout for how businesses are ‘showing up’ to their clients or prospective clients. I see too many [...]

Do Your Social Media Profiles Create An Immediate Impact?

First impressions are everything in this world, especially online. You have seconds to make a connection with a brand new prospect before they size you up and move on. When I work with my [...]

Buckle up – Turbulence Ahead

Michael Kavanagh is Senior Manager with Ariem, a firm that specializes in advising small and medium sized businesses to improve operations, grow and increase profitability. Last summer, after a [...]