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How Are You Showing Up To Your Customers?

Even if I am just walking down the street, going into businesses or sitting on a subway, I am always on the lookout for how businesses are ‘showing up’ to their clients or prospective clients. I [...]

Are You Doing Enough to Care for your People?

Take care of your people and your people will take care of your customers. Nothing could be truer for a company in today’s marketplace. For over 30 years as a hockey coach my job was to guide my [...]

Do You Go to Work While Sick?

How many employees in your company come to work coughing, sneezing and aching all over every day? Going to work when sick, is a persistent problem at more than half of Canadian and U.S. [...]

2017 – A Year in Review

Just like every other year that has preceded it, 2017 was full of incredible highs and lows and everything in between in the world of business. Some things shocked us – other things were entirely [...]

In Praise of Profit

It may be politically incorrect to say this today. But, that doesn’t make it any less true. It’s good when businesses make money. Profits are important to the Canadian economy. They’re what [...]

How Prepared is Your Family to Inherit?

The baby boomers have grown up in a very favourable financial period in history. They have reaped the rewards of the solid foundations that their parents laid through struggling and often [...]

New Year’s Resolutions for Franchisees

As we leave 2017 behind, many people have set new goals for 2018 such as losing weight, saving money, or learning a new skill. Everyone has something to accomplish. Setting personal goals is very [...]

Don’t Have Customer Service; Give Your Customer… Service

What does customer service mean to you? Have you ever wondered why companies call the place of returns, refunds, remarks and recommendations – customer service? I learned a valuable lesson while [...]

Don’t Talk About Your 2018 Plans

Entrepreneurs don’t usually worry about other people’s point of view. They follow their own vision regardless of others’ opinions, always act boldly, enjoy taking risks and can identify and seize [...]

How Are You Showing Up To Your Customers?

As always, even if I am just walking down the street, or sitting on a subway, I am on the lookout for how businesses are ‘showing up’ to their clients or prospective clients. I see too many [...]

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