Avaya and Zang Cloud Put Ozonetel on Path for Rapid Global Expansion, Enabling Swift Launch of its Cloud Contact Center Solution in the U.S.
SANTA CLARA, CA–(Marketwired – March 14, 2018) – Zang, an Avaya Holdings Corp. (NYSE: AVYA) company, today announced that Ozonetel, a pioneer of cloud telephony solutions in India, has used the Zang Cloud Communications Platform as a Service (CPaaS) to quickly and cost-effectively roll out its innovative cloud contact center software in the United States.
Ozonetel’s KooKoo cloud platform is highly successful in India with more than 1,000 enterprise clients, two billion calls handled, and 50,000 live agents using it daily. While the company was looking to bring its cloud contact center solution into the U.S. market, Ozonetel didn’t have the time or resources to build a new telephony platform from scratch.
That’s when Ozonetel turned to Zang Cloud. Allowing businesses to communication-enable any application, workflow or business process, the Zang solution enabled Ozonetel to go to market quickly with a high-quality, reliable solution.
Zang’s robust development platform not only offered U.S.-based carrier services for voice and SMS, its extensive APIs enabled Ozonetel to integrate those services into its application quickly and easily. By using an outsourced carrier communications platform for its KooKoo Cloud applications in the U.S., the company believes it can reduce its support and maintenance time by up to 70 percent.
Integrating the Zang communications services into the KooKoo Cloud solution was simple, involving only minor changes to the KooKoo APIs — a key consideration as Ozonetel plans to expand its presence in other markets across the globe. The company is also looking to build up its stack above the application layer, adding features such as natural-language processing (NLP), AI and speech technologies. It also plans deeper integration with other Zang offerings, using Zang Spaces, a cloud-based team collaboration and meeting app, to add further value for its customers.
“We needed a way to quickly launch our contact center solution in the U.S. market while ensuring our newest customers would receive the same great service we’re known for in India. The only partner we could trust with our customers’ experience was Zang, and in part that was because of our previous experience working with Avaya. Not only is Avaya the market leader, it delivers the enterprise-grade quality that other CPaaS solutions can’t.”
Murthy Chintalapati, Founder and CEO, Ozonetel
“We’re excited that Ozonetel was able to gain a competitive advantage by using Zang’s simple tools and APIs to speed its time to market, while still guaranteeing enterprise-grade quality and reliability for its new U.S. customers. We look forward to helping the company further expand its contact center offerings all over the world.”
Mo Nezerati, GM, Zang, Inc.
Ozonetel is not new to innovation. They pioneered cloud telephony in India in 2007. Way back in 2009, they launched Kookoo, India’s first cloud communication platform. Their first clients like Big Basket, Zomato & Practo are all powerful success stories today. And Ozonetel was instrumental in creating the customer service tools that molded their success. In 2015, Ozonetel won the prestigious Frost & Sullivan ICT Award for ‘Technology Innovation Leadership in Cloud Telephony Solutions’. And this year, Ozonetel became the first Indian company to get ISO certification in the telephony space. Now they are committed to pioneering AI driven Contact Centers.
Zang, an Avaya company, provides digitally native communications solutions for organizations and individuals. Zang solutions are the culmination of decades of communication innovation on a pure cloud platform and include Zang Cloud, a communications development platform and API used to embed voice and messaging capabilities into applications; Zang Office, a cloud phone system for businesses; and Zang Spaces, a meeting and team collaboration-as-a-service application. For more information, visit www.zang.io
Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,” “plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected reduction in support and maintenance time and the use of Company’s services in Ozonetel’s global expansion plans . The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom