Brigholme Interiors Group
Brigholme Interiors Group has provided creative office products and solutions for over 50 years. Brigholme’s ability to combine unique design requirements and create innovative product solutions, value and quality has grown the company into one of the largest corporate contract interiors dealerships in North America, becoming a trusted source for servicing clients of all sizes, delivering quality products, services and support clients can rely upon.
Joe Williams, President of Brigholme Interiors Group, told The Canadian Business Journal, “Brigholme started in 1961 as a simple office furniture supplier, providing office furniture and steel files for businesses and corporations in Toronto. Over the years the company has grown into a full service interior solutions company. We have just celebrated our 50th anniversary and with these years of experience under our belt we have become a total interior solutions provider partnering with some 50 furniture manufacturers in North America. While the company management has evolved and changed, our goal remains the same — providing exceptional service and execution according to clients’ needs.”
To grow its services, Brigholme created partnerships with some 50 world class office furniture manufacturers and creators of adaptable workspaces. These partnerships allowed Brigholme to expand its product offering with raised access floors, voice and data floor cabling installations and movable walls. Williams reviewed the company’s past and its present, “In 2005, Brigholme services were almost solely operationally focused, serving only a few main large Canadian customers and servicing their needs and properties. We realized that having a few large clients as the account base was a dangerous long-term proposition and we have set out to include more corporate clients, adding professional a sales element and growing Brigholme’s project management segment and other non-traditional office furniture service elements.”
Brigholme’s advantage lays in this full service furniture and robust service offering, and this approach helped the company remain competitive. “From our dealership point of view, Brigholme’s challenge is the fact that our product is widely commoditized, so we are forced to bring creative, value-added propositions to the table. While we provide the best price and the best product we possibly can, we augment this with quality service, project management, cabling planning, installation services, warehousing, asset management and so on. Our advantage is the fact that we can handle everything from the front-end to the back-end in regards to supplying new offices, relocation or refurnishing offices across Canada.”
When it comes to environmental impact and green building initiatives, Brigholme leads by example. The company is a member of the Canadian Green Building Council (CaGBC), and partners with architects, designers and clients, incorporating adaptable workspace products and processes that drive waste out of the building and enhance sustainability. The company works with manufacturing partners who constantly challenge conventional thinking and construction methods in designing and building interior spaces. Brigholme ensures that its products contribute to clients’ requirements for Leadership in Energy and Environmental Design (LEED), and incorporate Design for Environment (DfE) strategies. Brigholme offers its clients GREENGUARD® certified products, McDonough Braungart Design Chemistry (MBDC) Cradle to Cradle™ certified products and fabrics and Forest Stewardship Council (FSC) Certified wood products and manufacturing facilities.
Brigholme Interiors Group serves corporations, healthcare, educational and government institutions, ranging from small and medium enterprises to Fortune 500 companies. The office furniture industry operates on the made-to-order concept and all furniture is made specifically to meet client’s needs. “To address the made-to-order challenge, our designers work in tandem with the client’s designers or architects and we apply the client’s vision to the product and render a three dimensional graphic representation of what the product and the space will look like after completion. Once the design is finalized we take these designs to the manufacturers and our project management group will take care of the delivery scheduling and furniture installation. One of the most interesting and demanding projects we have recently finished was a project for one of Canada’s largest banks. We have provided furniture for 300 bank branches over a period of two years, and we facilitated the whole project from furniture procurement to coordinating shipping and installation across Canada.”
Best in Class
Besides working closely with its clients, Brigholme also works closely with its largest furniture manufacturing partner — Haworth. Haworth awarded Brigholme the “Best in Class” award for 2012. “This award is based on several criteria such as financial strength, operational strength and several other requirements, so we are very proud to be in the Top 25 of some 200 Haworth dealers.”
While Brigholme Interiors Group continues to focus on increasing client satisfaction and growing its market share in Canada, the U.S. and the Caribbean, the management also continues to walk the path toward becoming a sustainable corporation with minimal environmental footprint, developing processes that provide sustainable and adaptable workspaces in a manner which protects and restores environment, creates economic value and strengthens communities.