Emergency Road Services
“Need help fast? Relax. All you have to do is make one call. We’ll get you on the road quickly and cost effectively. We are here 24 hours a day, 365 days a year, ready to take all your information. Truck repair, trailer repair, tire services, towing services boosts, we take care of it all. Let us take care of your break down anywhere in Canada and the United States. Remember, we bring help fast. We bring you back to business.”
So is the promise of Emergency Road Services, the Canadian, independently owned and operated road services business that has been helping drivers stay on the road since 2006.
Emergency Road Services’ one-on-one personal road emergency services gives drivers the peace of mind of knowing exactly where to turn in case of a roadside problem. “Extensive research revealed that trucking companies in Canada struggled to get prompt and cost effective emergency roadside assistance,” says the company website. Considering Canada’s vast highway and road systems, and that the extensive Canadian trucking industry, the company’s founders realized the potential — and need — for a nationwide, bilingual emergency road service provider.
“A common phrase in the trucking industry was ‘get it fixed at any cost’ especially during the night or on the weekend,” say Emergency Road Services, but this mantra was neither sustainable for drivers, especially professional drivers, nor did it recognize that many drivers work at night and on weekends, nor the cost of any downtime.
Emergency Road Services realized that “trucking companies agreed that they could benefit by using one emergency road service provider throughout Canada and the United States for all their break down needs. It was also concluded that the most important benefit to the trucking companies would be reduced downtime which would in turn lower operating costs and increase customer satisfaction.”
The company’s success is based on a clear understanding of the needs of drivers when in vulnerable situations. They also cater to individual drivers who may encounter a blown tire or engine failure. Knowing there is always someone nearby who can help in these situations has meant peace of mind to thousands of happy customers.
Due to the national success of Emergency Road Services, the company expanded into the American market in 2008. “Today, more than half of the companies — over 16,000 service providers — are located in the United States. In 2010, it was determined that the company name needed to be changed as many trucking companies still assumed that the company only provided their services in Canada,” says the company.
It’s not something you want to have to call on often, but when you do need them, Emergency Road Services provides invaluable and reliant roadside assistance, and are a shining example of Canadian entrepreneurialism.