Features » April 18

The Bionic Agent and Big Business: Why the Robots Aren’t Taking Over Just Yet

At a time when Artificial Intelligence is often touted as the Holy Grail of customer service, banks, insurance companies, and telecom providers are striving to improve Customer Experience using [...]

Facebook Usage is in Decline: An Opportunity for LinkedIn Users

At the ripe old age of 14, Facebook usage is in decline, perhaps in a mid-life crisis of sorts that could benefit LinkedIn and other social media platforms. A recent study from the research firm [...]

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