Features » January 14

The Canadian Chamber of Commerce – 2014-15 Economic Outlook

Canada’s economy is on track to expand by 1.7 per cent in 2013, matching the previous year’s sluggish pace. Consumer spending and housing activity are proving more resilient than [...]

Healthcare: Dealing with an Aging Ontario

Life expectancy amongst Canadians, including those in Ontario, continues to rise with the advent of enhanced medical services, but with it comes an increased responsibility of tending to an older [...]

Exclusive interview with former Prime Minister Brian Mulroney – NAFTA

By Angus Gillespie On Jan. 1, 1994, the North American Free Trade Agreement officially took effect between Canada, the United States and Mexico, ushering in a new era of economic partnership. To [...]

Social CEO – A Commitment, not a Campaign

Whether it is Stephen Harper using his Twitter account to share photos from Flickr of a #dayinthelife as our Prime Minister or Commander Chris Hadfield sharing YouTube videos on Facebook from the [...]

Five Myths about Outsourcing Customer Service

A decade ago outsourcing was a new concept; now it is in many industries the norm. Indeed it is a significant part of the global economy: in August 2013 Gartner predicted that the global [...]

Planning a New Year – Is It Worth It?

As we start another fresh, exciting and unknown year, business owners and executives will get together and discuss the upcoming year through various planning exercises. It could be the AOP [...]

How to Use Social Proof To Attract Customers

In case you don’t know precisely what social proof is, it’s one with the key influencers that people use when making a decision who to do business with. People look at the decisions [...]

Is “Presenteeism” Rampant in Your Business?

How many employees in your company come to work coughing, sneezing and aching all over every day? So-called “presenteeism”, or going to work when sick, is a persistent problem at more [...]

Creating Alliances to Ensure Canada’s Business Future

In her book, “Alpha Dogs” author Donna Fenn states that “every year, 10% of small businesses – 500,000 in the U.S. – shut down for good; a quarter of all businesses [...]