In the construction industry, know-how reigns supreme.
Fred Romano, President of Future Drywall, believes industry experience has certainly provided a comfort for the company during recessionary times, as the economic downturn has taken its toll on the construction sector.
Quality customer service
Future Drywall, the Toronto-based construction retailer and specialty drywall supplier to the commercial and residential sectors, has been in business for more than 40 years. Over that time, the company has grown to understand the value and importance of strong customer service. In a time of economic slowdown, Future Drywall has placed even more emphasis on satisfying its customers. It is an aspect that has played an integral part in the company’s success over the years.
“We are maintaining the course, making sure customer service is our priority, and away we go,” Romano commented.
Of course, this isn’t the first economic slowdown that Future Drywall has witnessed over its long history. Like any business, Future Drywall has experienced its ups and downs.
Today, the company uses its experience in leading its path toward the future. Future Drywall attributes its solid market foothold as a means for the company’s success and minimizing of market volatility and dips over the years. Romano believes the key to the company’s success through the recession is that the company has remained consistent, not changing, conducting the same business over the last 40 years. That experience gives Future Drywall its edge.
“We have done the same thing every day for 40 years, so it’s hard to see change,” Romano summarized. “We are still completely focused on the customer service, on the product, and on competitive pricing. We are hands-on. We don’t downscale, layoff, or cut corners, and we won’t.
“We stay pretty solid in what we do. We don’t change up that much. We operate tight as it is and that holds true in busy times and in slow times. One of our strongholds is our years in business. Future Drywall definitely has a lot of repeat business.”
Next for Future Drywall
Looking toward the future, there are certainly plans in the works for Future Drywall, but with market uncertainty, particularly in the construction sector, it has limited how far the company can plan its coming steps. The company has plans for the short-term future, but many variables make it difficult in planning for its long-term future.
“For us, we foresee that the first half of 2012 should be healthy for us,” Romano said. “Beyond that, we are hopeful. Talking to most people in construction and they will probably give you the same answer. They can tell you what they see in the short term, but for long term, no idea.”
And while it has been a tough year for Future Drywall, the same model that has made the company successful over its long history remains true today.
Customer service continues to have an important role in the business model of Future Drywall. Part of that customer service model sees Future Drywall engage in all types of projects, of any size, for its customer base.
“We shoot for everything…big, small, we take it all. There is never a job too small or too big for us. We deal with it all, as we have for our 40 years in business,” Romano summarized.
Some change within Future Drywall is seen with the products that the company offers, with a push from manufacturers to offer more environmentally friendly, build-green, and sustainable building products. Environmental sustainability and LEED certification are growing concerns within the construction sector.
“Being representative of the manufacturers’ products, and selling green or environmentally friendly products, is not necessarily our directive, we don’t lead it, but we maintain it,” Romano said.
With this, Future Drywall has worked to ensure that is it knowledgeable with these new products that are growing in demand in the construction industry. Today, these products can be found on the shelves of Future Drywall.
Meanwhile, Future Drywall will continue to push forward in times of economic uncertainty. Said Romano, “Right now, the word expansion is a tough thing. If you can maintain what you have we call that a good thing.”
The future goals of Future Drywall is to continue bringing forward new products that are in demand within the industry, and then tying in these new products with its top notch customer service model. Future Drywall wants to stay on top of its game in offering the latest products with its service skills.
Longevity, loyalty, and professionalism are all values that have played an important role in the long-term success of Future Drywall. Romano concluded, “We are not a fly-by-night outfit, and we are at the top of our game. We have been here a long time and we plan on going nowhere.”