KMH Cardiology & Diagnostic Centres

Reducing patient wait time

“I wanted to make a difference on the length of time that people have to wait to get cardiac testing done.”

Neena Kanwar is President and CEO of KMH Cardiology & Diagnostic Centres, international radiology and cardiology diagnostic imaging centres.

“Our mission is to set new standards in the delivery of comprehensive, efficient and cost-effective healthcare services with a commitment to high quality patient care,” she says.

“We also specifically focus on cardiology because of personal experience related to that field,” she says. “My dad had two heart attacks so I know how long a patient had to wait to get a test or appointment to see a cardiologist.”

With a background as a nuclear medicine technologist, Kanwar is familiar with the medical system and empowered to enact some change in the backlogged system. The first KMH Cardiology &Diagnostic Centre was opened in Mississauga in1988, the demand for which was so great that Kanwar opened two additional locations in Hamilton and North York soon after.

KMH Diagnostic Imaging Centers now provide a variety of diagnostic services in the areas of Ontario, Mississauga, Burlington, Hamilton, Kitchener, Markham, Scarborough, North York and Toronto, and has successfully administered over 600,000 diagnostic tests and over 40,000 MRI imaging scans to patients. The successful business now employes 260 employees and has revenue close to $30 million a year.

Licenced under the Ontario Ministry of Health’s Independent Health Facilities Act, KMH Cardiology and Diagnostic Centres are subject to licensing, quality assessment by the College of Physicians and Surgeons of Ontario and complies with their very stringent quality regulations and regular assessments in order to maintain their licenses.

Independent Health Facilities are an integral part of the public health care system in Ontario. Whereas wait times used to run into weeks, sometimes months, KMH Cardiology &  Diagnostic Centres provide time for services within 6 to 7 working days. This reduction in wait time can have a significant impact on the health and quality of life of the patient.

KMH also provides MRI services through a not- for- profit arm of the company, the appointment time for which is a little bit longer at two months though in 2003 wait times were longer than a year.

“That’s a huge difference from where we started with the MRI wait times.”

When asked how she feels about her accomplishment, Kanwar says it is “very satisfying to set out to achieve a goal and achieve it.”

This achievement has been recognized within the industry — Kanwar was ranked 14th among the top 100 Canadian women entrepreneurs in PROFIT magazine, and she was the recipient of the Ernst & Young Entrepreneur of the Year award in 2006.

“The quality of the service is important when a patient comes to our facility,” says Kanwar. “We get letters from them or we get compliments in terms of how they were treated by our staff and we do patient satisfaction surveys to gauge how we’re doing.  To hear you are providing a great service and doing a quality job from other people, it makes your day,” she says.

U.S. Expansion

Buoyed on the success of the Canadian operations, KMH expanded to the U.S. market in 2010, and recently announced the acquisitions of Crystal Clear Imaging (CCI) of Springfield, Ohio and Advanced Imaging of Port Charlotte (AIPC). Kanwar expresses there has been no real challenges in transitioning the business to the U.S., as it is “all about offering a quality service.”

“Despite a challenging economy, KMH has continued steady expansion and growth within the healthcare sector,” says Vijay Kanwar, co-founder of KMH Cardiology & Diagnostic Centres. “Our latest acquisition is an excellent addition to the KMH family as AIPC shares the same commitment to excellence in patient care and quality, as KMH.”

“We are interacting with people at a vulnerable time in their lives, and we go to great lengths to make our patients as comfortable as possible.”